Privacy Policy

1. Introduction

Wilk Solutions Corp. (“Wilk Solutions,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard personal information in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy applies to all users of our website, clients, customers, partners, and any individuals who interact with Wilk Solutions through digital or offline channels.

2. Information We Collect

We collect personal and business-related information that is reasonably necessary to operate our business and provide services.

a) Personal & Contact Information

Full name
Business or clinic name
Email address
Phone number
Mailing, billing, and shipping address

b) Business, Professional & Operational Information

Clinic, facility, or business details
Equipment specifications, serial numbers, and service records
Installation, maintenance, and compliance documentation
Purchase history, quotes, invoices, and contracts

c) Marketing & Communication Information

Email subscription status
Communication preferences
Engagement with email campaigns (e.g., opens, clicks)

d) Technical & Website Usage Information

IP address
Browser type, device, and operating system
Website interaction and analytics data
Cookies and similar tracking technologies

3. How Information Is Collected

We collect information when you:

Visit or browse our website
Submit contact, inquiry, or quote request forms
Engage with us via email or phone
Purchase equipment or services
Subscribe to email communications
Enter into agreements with Wilk Solutions

4. Purpose of Collection

We collect and use information for the following purposes:

Providing and delivering products and services
Preparing quotes, contracts, and invoices
Managing installations, servicing, and maintenance
Communicating with clients and partners
Conducting business development and outreach
Sending email marketing communications (with consent)
Improving website functionality and user experience
Meeting legal, regulatory, and contractual obligations

Information is limited to what is reasonable and necessary for these purposes.

5. Consent

By using our website or providing information to Wilk Solutions, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Consent may be express or implied, depending on the context and nature of the interaction. You may withdraw consent at any time, subject to legal, regulatory, or contractual restrictions.

6. Communications, Email Marketing & Phone Outreach

Wilk Solutions may communicate with you regarding services, products, updates, or business opportunities.

We do not conduct marketing via SMS or text messages
We may send marketing or informational emails where consent has been provided
You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email
We may contact you by phone for business development, follow-ups, service coordination, or to determine whether you are interested in products or services we offer
Transactional, service-related, or legally required communications may still be sent regardless of marketing preferences

7. Disclosure of Information

Wilk Solutions does not sell, rent, or trade personal information.

We may disclose information only when necessary:

To third-party service providers (e.g., payment processors, logistics providers, email platforms, IT services)
To manufacturers, installers, technicians, or contractors required to fulfill services
To comply with legal obligations, court orders, or regulatory requirements
To protect the rights, property, safety, or legal interests of Wilk Solutions

All third parties are required to maintain appropriate confidentiality and security safeguards.

8. Data Storage, Retention & Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Loss or theft
Disclosure or misuse

Information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, regulatory obligations, or contractual commitments.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance and functionality
Analyze traffic and usage trends
Enhance user experience

You may disable cookies through your browser settings. Disabling cookies may limit certain website features.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services. Wilk Solutions is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review third-party privacy policies independently.

11. Access, Accuracy & Correction

You have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete information

Requests must be submitted in writing and may require identity verification.

12. Limitation of Liability

While Wilk Solutions takes reasonable measures to protect personal information, no data transmission or storage system can be guaranteed to be 100% secure. Wilk Solutions shall not be held liable for unauthorized access or disclosure beyond its reasonable control, except as required by applicable law.

13. Changes to This Privacy Policy

Wilk Solutions reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

Continued use of our website or services constitutes acceptance of the updated Privacy Policy.

14. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of Canada and the applicable provincial laws, without regard to conflict-of-law principles.

15. Contact Information

For privacy-related questions, access requests, or concerns, contact:

Privacy Officer
Wilk Solutions Corp.
📧 lucas@wilksolutions.ca