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Refund Policy

1. General Policy

Wilk Solutions Corp. (“Wilk”) provides professional services, equipment sourcing, coordination, installation, and enablement services on a business-to-business basis.

All sales, deposits, and payments are final unless expressly stated otherwise in writing.
No refunds are provided except as expressly authorized by Wilk in accordance with this Refund Policy and the applicable Master Services Agreement & Terms and Conditions (“MSA”).

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2. Deposits and Advance Payments

All deposits, retainers, and advance payments are non-refundable.

Deposits are used to reserve production capacity, initiate design work, secure equipment, engage third-party providers, and allocate internal resources. Once received, these costs are incurred immediately and cannot be reversed.

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3. Services

Payments for Services are non-refundable once Services have commenced, including but not limited to:

  • design, planning, and layout work

  • consulting or advisory services

  • project coordination or management

  • servicing, diagnostics, or troubleshooting

  • administrative, scheduling, or procurement activities

If Services are terminated by Client for any reason, Client remains responsible for all Fees incurred through the termination date, in accordance with the MSA.

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4. Equipment Sales

4.1 New Equipment

New Equipment sales are final once an order is placed. Refunds are not available once equipment has been ordered, shipped, delivered, installed, or commissioned.

Manufacturer warranties, if applicable, are the sole remedy for defects and are governed exclusively by the manufacturer’s terms.

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4.2 Refurbished or Used Equipment

All refurbished or used Equipment is sold “AS IS,” “WITH ALL FAULTS,” and “AS AVAILABLE,” unless expressly stated otherwise in writing.

No refunds are provided for refurbished or used Equipment under any circumstances.

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5. Change Orders

Payments made in connection with Change Orders are non-refundable, including payments for additional labor, materials, coordination, rescheduling, or scope adjustments.

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6. Cancellations

Client cancellations do not entitle Client to a refund.

If a project, Service, or equipment order is cancelled after payment, Client remains responsible for:

  • all Fees incurred to date;

  • all third-party costs committed or incurred; and

  • any applicable termination or restocking charges.

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7. Credits (Not Refunds)

At Wilk’s sole discretion, Wilk may issue a Credit in limited circumstances.

Credits:

  • are non-cash

  • are non-transferable

  • may only be applied toward future purchases of Services or Equipment

  • do not expire unless stated otherwise

  • do not constitute a refund

Issuance of a Credit does not create any obligation to issue future credits.

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8. No Refunds for Delays or Outcomes

Refunds are not provided for delays, including delays caused by:

  • Third-Party Providers

  • inspections or regulatory processes

  • permitting or approvals

  • supply chain constraints

  • site conditions

  • Client decisions or lack of timely cooperation

Wilk does not guarantee outcomes, timelines, approvals, clinic performance, or revenue, and no refund shall be owed based on such factors.

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9. Chargebacks and Disputed Payments

Client agrees not to initiate chargebacks or payment reversals for Fees properly invoiced and governed by the MSA.

Unauthorized chargebacks may be treated as a material breach of the MSA and may result in suspension of Services, termination, and recovery of costs.

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10. Governing Agreement

This Refund Policy forms part of, and is governed by, Wilk Solutions Corp.’s Master Services Agreement & Terms and Conditions. In the event of any conflict, the MSA shall govern.

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11. Contact

Questions regarding this Refund Policy must be submitted in writing to Wilk Solutions Corp.

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